Responsibilities

• Apply UX research methodologies
• Develop wireframes, prototypes, and high-fidelity designs that align with business goals and user needs, preferably using Figma.
• Work cross-functionally to clarify product requirements, define missing use cases and user stories, and contribute to shaping the overall solution.
• Ensure that all the B2C products within our portfolio are optimised for the best possible user experience.
• Collaborate closely with team members to remove roadblocks, navigate ambiguity, and ensure decisions are grounded in data and UX best practices.
• Partner closely with product owners and UX to help identify and implement iterative improvements within your product area.

Qualifications

Must Have:

• 5+ years of experience in UX
• Solid knowledge of UX research methodologies and their practical applications.
• Proficiency in design tools for wireframing, prototyping, and collaboration

Good to Have:

• Figma
• Experience with booking channels (e.g. websites, app, e commerce)
• Experience leveraging tracking tools (e.g., Google Analytics, heatmaps) to analyze user behavior and drive improvements.
• Hands-on experience working with design systems to ensure consistency and scalability.
• Knowledge of UX and accessibility best practices to ensure inclusive and user-friendly designs.

Soft Skills:

• Have a growth-oriented mindset with extensive experience in designing, delivering, and refining world-class digital experiences.
• Thrive in a collaborative team environment but can also work independently, even when faced with ambiguous briefs.
• Embrace continuous self-improvement by actively giving and receiving feedback from team members and stakeholders.
• Seek insights from both internal and external sources to inform your work, serving as a strong advocate for users.
• Effectively address objections and concerns while maintaining a positive and solution-focused attitude.
• Demonstrate a customer-focused and data-driven mindset, taking proactive action to enhance the digital experience and deliver continuous value to users.
• Education
• Preferably with a Bachelor's degree in design, human-computer interaction, or a related field.

Traveling

1-2 a year, depending on the need to meet customers.